AI receptionist from SDE Tech
A live answer instead of voicemail. Even when you can't pick up.
SDE Voice answers day or night in a friendly, natural voice, and can take more than one call at a time. It answers questions, sends callers to the right person during business hours and takes complete messages after hours, in English, plus Spanish and 10 more languages on Standard and up. No more voicemail, no more missed jobs.
From $99/mo · Set up for you by SDE Tech · Already a customer? Sign in
Nearly 2 out of 3 callers never reached a person.
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2 in 3
callers never reached a person (469 of 753 calls in a month)
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83%
of callers to one company's main line hung up in the phone menu
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40 sec
is about how long callers lasted in “press 1 for…” before giving up
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8 in 10+
of those missed calls came in during business hours
SDE Tech call-log analysis, two businesses, one month, 2026.
We looked at one month of real call logs at two businesses: a Tampa Bay manufacturer and a Sarasota software company. Together they got 753 calls. Only 284 (38%) reached a person. The rest went to voicemail or hung up.
At the manufacturer, about 28 calls came in every business day. Only 38% reached someone, 30% went to voicemail and 32% hung up in the phone menu after 46 seconds on average. 154 of those hang-ups happened while the office was open.
At the software company, 83% of callers to the main line (78 of 94) hung up in the phone menu after 39 seconds on average. Eight waited through the full 92-second menu and got nothing. Yet its dedicated support line reached a person 88% of the time. The people were there. The phone menu was the barrier.
This isn't an after-hours problem. More than 8 in 10 of the missed calls came during business hours.
SDE Voice answers right away and puts the caller straight through to the right person or takes a complete message, in English on every plan, plus Spanish and 10 more languages (12 in all) on Standard and up.
How it works
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1
Get your SDE Voice number.
Once we approve your request, you get a new local number in the area code you choose. Want to keep your current number? Just forward it to your SDE Voice number through your phone carrier.
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2
It answers like your front desk.
It greets callers with your business name, answers common questions from your information, screens out spam and transfers to your team during business hours.
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3
You get the message.
After hours, it takes the caller's name, number and reason and sends it straight to your team, so you can call back first thing.
Features
Answers day or night
Right away, and it can take more than one call at a time. No hold music, no phone menu. If a transfer isn't picked up in about 20 seconds, the caller comes back to SDE Voice, which takes a message.
Transfers during business hours
Sends callers to the right person or team while you're open, including straight to your 3CX extensions.
Messages after hours
Takes complete messages and emails them to your team.
Answers common questions
Hours, location, services and anything else you add. Callers get answers without waiting for a callback.
Screens spam
Filters out robocalls and sales pitches so your team only gets real customers.
Speaks your callers' language
English on every plan. Standard and up add Spanish and 10 more languages (12 in all).
Advanced routing (Standard and up)
Sends each kind of call (billing, sales, support…) to the right person or 3CX extension, in priority order, with backups and after-hours rules.
You stay in control
Change your greeting, hours, answers and who gets which calls from an online dashboard.
Click-to-call and caller-name display (Standard and up)
See who's calling and call back in one click.
Built for businesses whose callers can't get through.
Manufacturers and distributors with busy main lines: dozens of calls a day from customers, suppliers and drivers. SDE Voice answers right away, sends orders and quotes to the right desk and takes a complete message when everyone's on the floor.
Software and tech companies with phone menus: callers give up in “press 1 for…”. SDE Voice replaces the menu with a real conversation and puts callers straight through to sales, support or billing.
Medical and dental offices: answer appointment and hours questions while the front desk is with patients.
Home services and trades: catch the urgent call while the crew is on a job.
Works with 3CX.
Already on a 3CX phone system? SDE Voice transfers callers straight to your 3CX extensions during business hours. And SDE Tech has been a 3CX Partner for 20+ years, so we can set up both sides for you.
Simple monthly plans.
Every plan includes your own AI receptionist, set up and supported by SDE Tech.
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Basic
$99/mo per agent
- Answers, transfers, after-hours messages, FAQs, spam screening
- Languages: English
- Advanced call routing: not included
- Click-to-call: not included
- Caller-name display: not included
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Standard
$199/mo per agent
- Answers, transfers, after-hours messages, FAQs, spam screening
- Languages: English + Spanish and 10 more (12 in all)
- Advanced call routing
- Click-to-call
- Caller-name display
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High-volume
$299/mo per agent
- Answers, transfers, after-hours messages, FAQs, spam screening
- Languages: English + Spanish and 10 more (12 in all)
- Advanced call routing
- Click-to-call
- Caller-name display
How getting started works
Request SDE Voice: fill in the short request form.
SDE Tech reviews and approves it: we'll reach out if we need anything.
We set up your agent and number: a new local number in the area code you choose, plus your greeting, hours, answers and call routing. To keep your current number, forward it to your SDE Voice number at your carrier.
You get your login: we email your sign-in so you can manage everything from the dashboard.
You're live soon after we approve your request.
FAQ
Will callers know it's AI?
Yes. SDE Voice tells callers up front that they're speaking with an AI assistant and that the call may be recorded, then helps them right away.
Is the call recorded?
Calls may be recorded, and SDE Voice says so at the start of every call.
Can it transfer calls to my team?
Yes. During your business hours it sends callers to the right person, including straight to 3CX extensions.
What happens after hours?
It takes a complete message (name, number, reason) and sends it to your team.
What languages does it speak?
Basic answers in English. Standard and High-volume add Spanish and 10 more languages, 12 in all.
Do I need 3CX?
No. SDE Voice works with your existing number. If you do use 3CX, it transfers straight to your extensions.
Can I keep my current number?
Yes. You get a new SDE Voice number, and you forward your existing number to it at your phone carrier.
How do I get started?
Request SDE Voice. We review it, set up your agent and a new local number, and email you your login. You're live soon after we approve your request.
I'm already a customer. Where do I sign in?
Use Sign in at the top of any page, or go to voiceai.sde-tech.com/login.
Stop sending callers to voicemail.
Call our AI receptionist right now and hear it for yourself. Then let us set up yours.
Questions? Ask SDE Tech